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Refund Policy

We operate a refund policy, whereby you have the right to cancel the course within 14 days from the day following the receipt of the eLearning materials or exam registration details. If you choose to cancel within this period, you will receive a refund of the price within 30 days of you returning all materials to us (Aspire will terminate the account).

The right of cancellation will not apply if:

  • You have accessed any online learning or materials prior to cancellation.
  • You have been provided with any of the services.
  • You have registered for the exam and used the code provided.

My Payment Card has changed/expired. How will I receive my refund?

We process all refunds to the original card used when you placed your order. If your card has expired, we will send a cheque (GB£) to cover any refund costs.

When will I receive my refund?

We action all refunds within 30 days and it can take up to three working days for the refund to show on your card once the refund has been sanctioned.