Change Management™

Course Description:

This APM Group accredited course is based on The Effective Change Manager’s Handbook. 
 
The course focuses on the effects of change in four key areas: individual, organisation, communication & stakeholder engagement and change practice. It is an intense course that requires delegates to prepare thoroughly and involves evening study. The course culminates in the Foundation Examination on Day three and the Practitioner Examination on the morning of Day five.   
 
It is complementary to MSP®, M_o_R® and PRINCE2® but knowledge of these approaches is not a pre-requisite.

Exam Information

Change Management Foundation Exam:

• Multiple choice
• Four sections, total of 50 questions
• 25 marks required to pass (out of 50  available) – 50%
• 40 minutes duration
• Closed-book

Change Management Practitioner Exam:

• Objective testing based on a case study scenario
• 4 questions of 20 marks each
• 40 marks required to pass (out of 80 available) – 50%
• 2.5 hours duration
• Restricted open book – The Effective Change Manager’s Handbook may be used in the exam

Throughout the course, interwoven within the delivery of the theory and the practical examples of good practice, there is ongoing support and preparation for the examinations.  We provide sample papers and worked exercises. 

Who is this course for?

This course is ideal for:

• Staff involved in Change Management
• Those leading or about to lead Change
• Those seeking the Foundation and Practitioner qualification
• Team members being affected by or affecting Change, and individuals who will need to support their colleagues, team and organisation through change, and/or manage themselves through change

Module 1 - Introduction to Change Management

This section covers:

• Foundation course objectives
• What research says
• Factors Contributing to Success
• Improving Success Rates

Module 2 - Change and The Individual

This section covers:

• Change & the Individual
• Learning Theory
• Learning New Skills
• Motiviation
• Personalities

Module 3 - Change & the Organisation

This section covers:

• Change & the Organisation
• Organisational Metaphors
• Organisational Culture
• Models of the Change

Module 4 - Change & the Organisation - Part Two

This section covers:

• Change & the Organisation
• Emergent Change
• Key Roles in Organisational Change
• Defining Change

Module 5 - Change Impact

This section covers:

• Change - The Big Picture
• Benefits Management Objectives
• Critical Success Factors
• Principles and Processes

Module 6 - Change Readiness

This covers:

• Motivation to change and supporting individuals
• Change agent networks
• Building organisational change readiness
• Building the change team
• Change management plan
• Preparing for resistance

Module 7 - Communications

This section covers:

• How do we communicate?
• Communicating Effectively
• Communication Channels
• Planning Communications

Module 8 - Change Impact

This section covers:

• Stakeholder Impact assessment and steps
• Key inputs
• Categorizing Change Impacts
• McKinsey 7S Model
• Gap Analysis
• Change Severity Assessment

Module 9 - The Strategic Context

This section covers:

• The Strategic Context:
• Decisions and designs
• Understanding the project environment
• Change Initiatives, Project and Programmes, including:
• Project methodologies
• Key roles and owners
• Chanfe delivery plan

Module 10 - Sustaining Change

This section covers:

• Change Levers
• Levels of Adoption
• Reinforcing Systems

For any further enquires for this course, fill in the contact form below and we will get back to you as soon as possible!