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Quality Commitment Policy


The purpose of Aspire Europe Ltd is to improve and enhance the quality and delivery of our clients’ business transformation through innovation and contribution to the development of their best practice.

Aspire Europe Ltd aims to provide a professional and ethical service to our clients by meeting all agreed contractual specifications and standards, as well as satisfying or exceeding our customer’s service requirements.

Our quality management approach covers both our training and consultancy services and underpins the way we approach each of these fulfilling:

  • Our client engagements and the achievement of the assignment objectives.
  • Our business objectives and alignment with our annual plan.

The management of the business has the responsibility for defining and documenting the business QMS, the Quality Policy, and the following objectives, and for ensuring these are regularly reviewed for continuing suitability:

  • Configuring our training resources to rapidly respond to changing market forces and opportunities through:
  • Enhancements and additions to our course library
  • Aligning our training services to appropriate competency frameworks
  • Actively sharing our knowledge and experiences to enhance the knowledge within our sector
  • Developing our team to have the appropriate skills to support our clients
     
  • Configuring our consultancy resource pool to be able to respond to changing market forces and opportunities through:
  • Working closely with individuals with high levels of expertise
  • Ensuring the knowledge from assignments is shared internally and used to the advantage of our clients
  • Developing our team to have the appropriate skills to support our clients
  • Actively sharing our knowledge and experiences to enhance the knowledge within our sector
     
  • Creating a continuous improvement culture throughout the business and encouraging innovation to maintain position as a market leader through:
  • Regular Internal audits
  • Seeking feedback from training services customers
  • Seeking feedback from consultancy services customers
  • Reviewing our internal performance on assignments to identify opportunities for improvement
  • Clear ownership of internal improvements
  • Regular Management Review meetings
  • Proactive use of the CAPA Log
     
  •  Complying with relevant regulatory standards and requirements through:
    • Successful re-assessment by the Exam Institutes as an approved ATO
    • ​Successful re-assessment process for the ISO9001 Standard
       

Additionally, to help achieve these objectives, the management, staff and associates are committed to complying with the requirements of the Quality Policy, the business QMS and the ISO9001 Standard to continually improve the efficiency and effectiveness of the business and inspire trust and confidence in our customers and suppliers.

Rod Sowden, Managing Director – Aspire Europe Ltd
Authorised: June 2020
Next Review: June 2021

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